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To our Valued Customers:
Regarding Website Accuracy
Every possible precaution has been made to offer this information in as accurate
form as humanly possible. We are not responsible for typographical errors or
mathematical errors if and when you find them. Our computers regularly gather
data from cutters and dealers throughout the world on a daily basis and rely
on the accuracy of this information. Our custom written Diamond database software
regularly checks for many types of common errors but we cannot guarantee that
a particular diamond is available, or at the price quoted until we verify it.
If you find obvious errors please inform us so we can make corrections as quick
as possible. Please note many of the better made, premium cut and ideal cut
diamonds are sold almost as fast as they are posted. If your looking for a very
high quality Diamond and you don't see what you are looking for, call at once
at 800-431-3377 so we can locate this for you before it is posted to the database.
We also have other sources that do not make their inventories available in a
digital form for use by our database but may have the exact diamond your looking
for.
Regarding Diamond Returns
All Loose Diamonds are guaranteed returnable for 10 days from when you sign
for them as evidenced by your returned receipt. You may return them for a full
cash refund. Please call and receive a return authorization Number -- WE DO
NOT ACCEPT RANDOM RETURNS WITHOUT THIS NUMBER. This is for your protection,
so you can receive instructions assisting you to properly insure and ship the
merchandise back, protecting yourself from shipping loss or other problem. We
do not charge shipping on completed diamond sales over $5,000.00, however we
do charge shipping on returned diamonds. It is your sole responsibility to insure
and ship a diamond back to us in its original condition to receive credit. After
inspection and verification we will return all wired funds by check less our
shipping charge. Credit cards are refunded through the credit card less shipping
and any non refundable transactions fees. Non refundable transaction fees are
charged to many credit cards. If you are not sure, it is your responsibility
to find out from your issuing bank.
Regarding Other Merchandise Returns
Most merchandise sold is also returnable in a 10-day period. Custom-made merchandise,
custom ordered merchandise, or rings that have been sized are not returnable.
Some of the merchandise available from our company is available to us only on
a special order basis. We will advise you before finalizing the order if this
is one of those items.
Regarding Diamonds Certification and the Returns Process
We guarantee the authenticity of all Diamond certifications from EGL, GIA,
and AGS. These independent third parity appraisers of Diamond quality, double
and triple check the grading of each Diamond, this is your assurance of the
quality you are paying for. In addition, we check again and verify that the
diamond we are shipping is the same diamond that is described on the certificate
or in the case of direct shipments; also have the dealers check "one more time"
just before shipping. Many of these have either an inscription on the girdle
with the certificate number on it or a plot diagram to describe the individual
characteristics of that particular diamond. In the rare event a diamond is shipped
back to us, we may ask that the diamond be sent to a third party appraiser before
we accept delivery, to verify that the Diamond being returned to us, is the
diamond we shipped before credit is given. We will give that name and address
at the time of return.
Regarding Payment
PAYMENT: Most people pay
by wire transfer, and all loose diamonds have been discounted to their lowest
cash only price to account for this. This is the safest form of payment and
offers the most flexibility for you in shipping. We do accept credit cards up
to $5,000.00 but will add back the cash discount of 3.5%. However with the increased
attempts at identity theft, credit card theft and fraud attempts we have found
it imperative to protect ourselves and customers by instituting the following:
Card Holder Instructions & Restrictions: If reading this from a customer perspective,
our requirements for credit card transactions may seem extreme at first. However,
as a merchant we feel that these precautions are necessary to prevent credit
card fraud and/or identity theft. We aggressively prosecute credit card fraud
and report any suspicious activity to the proper authorities. We only accept
credit cards issued by U.S. Banks to U.S. Residents. We do not accept credit
cards for foreign orders. We reserve the right to refuse payment by credit card
at our sole discretion and without explanation. In accordance with the requirements
set forth by our merchant credit card company we MUST have a signed credit card
authorization slip to process your order, hence the notarization of this form.
We will provide this form filled out for your purchase ready for signature in
either a word or pdf format, by e-mail or fax.
This document must be signed by a licensed notary public. You can usually find
a notary public at your personal bank or in the telephone book, there may be
a minimal charge for this service. Be sure to bring your credit card and drivers
license with you for verification purposes. Upon completion of this form in
the presence of a licensed notary public, please fax a copy to us at (800) 796-7782
and send us the original for processing via U.S. Mail or U.S. Express Mail to
the address listed on the form. We do not accept delivery of this form via Federal
Express or UPS in accordance with Federal Regulations pertaining to mail fraud.
Please note that we MUST have this form before we will ship your order. We will
only ship merchandise to the address that your credit card company has on file
for you as a billing address or alternate shipping address [if you want the
package shipped to your work address, simply telephone your credit card company
and add your work address to your account as an authorized shipping address]
this information will be verified with the bank. You MUST be present to personally
sign receipt of your package. No other person may sign receipt of your package,
regardless of authority. Fed Ex, and USPS will not release our packages to any
person other than the addressee on the package. Packages will not be addressed
to any person other than the cardholder. These requirements are in accordance
with the card holder verification requirements of the credit card processing
companies. Accounts must be at least one year old and in good standing for acceptance
by our company. Accounts with a history of charge backs and dishonored charges
will not be accepted under any circumstance. Account information may be verified
using a variety of security and risk management services for the protection
of all parties involved. Thank you in advance for your cooperation, we apologize
that these measures are necessary to protect our customers and ourselves. We
hope that you realize that our implementation of these measures may prevent
someone from fraudulently using your credit card.
This whole process can take 24 hours to complete and get back to us, it is up
to you.
Regarding Shipping Expenses
All diamonds and jewelry orders over $5,000 are shipped domestic overnight express
( Normally FEDEX or UPS) at our expense.
Loose diamonds under $5,000 are charged a $29.00 fee for overnight shipping
and Insurance.
All other orders are charged an $15.00 2nd day domestic air rate which includes
insurance up to $1,000 International Shipping will be assessed on a case by
case basis
All merchandise must be paid with check, certified checks, wire transfer, or
Visa, MasterCard or Discover Credit Card. All checks must clear our bank before
shipment. All our loose diamonds have a 3.5% cash discount already figured into
the price and will be added back on credit card transactions. Our Discount policy
is simple, the 3.5 % discount is our way of mitigating the expense for you to
take a cash advance on your card and send us a wire transfer and save time and
money if you want to use it.
Regarding International Orders
International Sales: Jewelryzone, Inc. ships internationally to most countries
in the World. We accept wire-transferred funds in U.S. Dollars, and add shipping
to all orders. WE DO NOT ACCEPT CREDIT CARDS OUTSIDE THE US. We will advise
you of shipping and insurance charges, typically from $75.00 to $100.00 on most
orders for loose diamonds and $30-$50 on wedding bands and other merchandise
before completing the transaction. Import duties, if any, and local taxes and
restrictions are your responsibility. All merchandise is shipped insured FOB
Livermore, CA 94550.
Regarding Sales Tax
All Diamonds and merchandise are shipped FOB Livermore, CA 94550. All sales
whether shipped directly from our office or drop shipped from our manufacturers
and vendors are considered sold and shipped by Jewelryzone, Inc. a California
corporation. All merchandise shipped to CA addresses, or taken delivery in CA
regardless of the source of funds, are CA sales and will be charged sales tax
as per State sales tax laws.
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